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Client Account Manager II in Rochester, NY at Windstream

Date Posted: 4/26/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rochester, NY
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    4/26/2019

Job Description

Job ID:19001224
WINDSTREAM ENTERPRISE
Client Account Manager I/II
 
Windstream Enterprise has an immediate need for a Client Account Manager I/II interested in working alongside fellow WE employees in building a foundation for our customers’ success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:
  • We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

  • We take the time to listen, learn and acknowledge the context of a customer’s pain points.

  • We dig deeper into problems and seek new and better answers for our customers’ unique requirements.

  • We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

  • We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth.
 
JOB DESCRIPTION
As a Windstream Enterprise Client Account Manager I/II, you will:
  • Deliver sales management to existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business.
  • Execute additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost. 
  • Respond to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
  • Maintain relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
  • Process product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 
  • Maintain responsibility for pipeline management of sales opportunities in Saleforce.com CRM, including generation of accurate sales forecasts and attainment of assigned quotas.

Job Requirements

Minimum Requirements: 
 
College degree or equivalent and 2+ years professional level job related experience (inside or direct sales experience); or 6+ years professional level equivalent related experience; or a combination of education and related professional level experience required.

Possess strong interpersonal skills such as listening, verbal communications, and writing skills.
 

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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