Job Description

• We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.
  
  
• We take the time to listen, learn and acknowledge the context of a customer’s pain points.
  
  
• We dig deeper into problems and seek new and better answers for our customers’ unique requirements.
  
  
• We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.
  
  
• We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth.

• Deliver sales management to existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business.
• Execute additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost. 
• Respond to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
• Maintain relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
• Process product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 
• Maintain responsibility for pipeline management of sales opportunities in Saleforce.com CRM, including generation of accurate sales forecasts and attainment of assigned quotas.