Business System Technician II in Phoenix, AZ at Windstream

Date Posted: 5/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    1710 East Grant Street
    Phoenix, AZ
  • Job Type:
  • Experience:
    4 to 6 years
  • Date Posted:

Job Description

Job ID:19001527

General Summary:

Installs, maintains, repairs and is active in design and connectivity of telecommunication system equipment for business/enterprise customers. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Operates a variety of tools and devices including test equipment. Safely operates and maintains clean and organized company service vehicle. Completes necessary safety training and adheres to safety standards and regulations.

Required Skills:
Demonstrated communication and customer service skills. Strong math and technical skills. Attention to detail and problem solving skills. Comprehensive knowledge of computers, networks, relevant applications, and job related functions. Valid driver’s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.

Desired Qualifications:
Degree in electronics, telephony, or computer technology.

Certifications in applicable system platforms is required. High level of proficiency and experience with Customer Premise Equipment (CPE) voice and or data is required, including programming and configuring of CPE applications and other large phone systems.

Job Requirements

Minimum Requirements:  Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.