Business System Technician II in Louisville, KY at Windstream

Date Posted: 5/5/2018

Job Snapshot

Job Description

Job ID:18000986

General Summary:

- Installs, maintains, and repairs telecommunication system equipment (including Shortel, Nortel, Avaya, NEC, Comdial, and Allworx, as well as some transport equipment) and services primarily for business customers in hospitals and doctor's offices.

- Handles mostly routine assignments.

- Communicates with customers regarding installation/repair.

- Promotes and sells company products and features based on customers’ needs.

- Presents and conducts self in a professional manner; promotes positive company image to the public.

- Operates a variety of tools and devices including test equipment.

- Safely operates and maintains clean and organized company service vehicle.  - Completes necessary safety training and adheres to safety standards and regulations. 

Preferred Skills:
- Strong communication and customer service skills.

- Basic math skills.

- Attention to detail and problem solving skills.

- Proficient knowledge of computers, networks, and relevant applications.

- Valid driver’s license and safe driving record.

- Ability to distinguish colors in use of color-coded cable.

- Ability to use equipment with maximum load capacity of 275 lb.

- Capable of lifting up to 50 lbs. and working aloft

- Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

- Required to respond to after hour call-outs. 

Job Requirements

Minimum Requirements:  Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.