Business System Technician II in China Grove, NC at Windstream

Date Posted: 1/9/2020

Job Snapshot

Job Description

Job ID:20000041
General Summary:

Performs routine installation, maintenance, and repair activities for network systems including voice, data, network, transport, and video equipment. Presents and conducts self in a professional manner; promotes positive company image to the public. Completes post installation tests for call processing functionality and AMA testing. Performs monthly routine maintenance tasks. Coordinates central office translations activities.
Required Skills:

- Effective communication and customer service skills.
- Basic math and PC skills.
- Attention to detail and problem solving skills.
- Basic understanding of telecommunications voice and data networks. 
- Knowledge of computer hardware, software, components, and applications. 
- Ability to distinguish colors in use of color-coded cable.
- Ability to work outside in all weather conditions.
- Ability to use equipment with maximum load capacity of 275 lb.
- Capable of working aloft, climbing, bending, pulling, reaching overhead, and lifting up to 50 lbs.
- Must successfully complete required safety training.
- Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Desired Qualifications: 

- Understanding of various network technologies.
- Training/certifications in applicable system platforms and equipment.   
- Knowledge and experience in network systems including voice, data, network, transport, and video equipment.
- Knowledge and experience in using test equipment for trouble shooting products and services.
- Required to respond to after hour call-outs.
- Valid driver’s license and safe driving record. 

Job Requirements

Minimum Requirements:  

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.