Business System Technician II in Farmington Hills, MI at Windstream

Date Posted: 7/3/2019

Job Snapshot

Job Description

Job ID:19001297
The Business Systems Technician II installs, maintains, and repairs telecommunication system equipment and services primarily for business customers.  This position handles mostly routine assignments; communicates with customers regarding installation/repair; and, promotes and sells company products and features based on customer needs. 

Responsibilities:

  • Knowledge of  Central Office Equipment and Network Devices.
  • Knowledge of Transport Equipment and Troubleshooting Theory
  • Knowledge of Fiber Optic Test equipment and general Practice.
  • Install, maintain, and repair telecommunication system equipment
  • Communicate with customers regarding installation/repair
  • Promote and sell company products
  • Present and conduct self in a professional manner and promote a positive company image to the public
  • Operate a variety of tools and devices including diagnostic equipment
  • Safely operate and maintain a clean and organized company service vehicle
  • Successfully complete required safety training
  • Adhere to safety standards and regulations
  • A valid driver's license and safe driving record is required
  • Experience with a variety of system platforms and peripherals 
  • Knowledge and experience with Customer Premise Equipment (CPE) voice and/or data
  • Demonstrate proficient verbal and written communication skills
  • Basic knowledge of grammar rules and business math
  • Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
  • Ability to troubleshoot, solve complex problems, identify roadblocks, and make decisions
  • Ability to accommodate a flexible schedule, including overtime, after hours call-outs, days, evening, weekends, and holidays
  • Ability to distinguish colors in use of color-coded cable
  • Ability to use equipment with maximum load capacity of 275 lbs.
  • Capable of lifting up to 50 lbs.
  • Capable of working aloft
  • Training/certifications directly related to the job is preferred; however, not required
  • Customer service and/or sales experience is preferred; however, not required 
  • Complete TT’s and SO’s for RES, as needed
  • Completes post installation tests for call processing functionality and AMA testing. 
  • Performs monthly routine maintenance tasks. Coordinates central office translations activities. 
  • Effective communication and customer service skills. 
  • Basic math and PC skills.  
  • Basic understanding of telecommunications voice and data networks.    
  • Knowledge of computer hardware, software, components, and applications.   
  • Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. 
  • Required to respond to after hour call-outs. 

Job Requirements

Minimum Requirements:  

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.