Business Inside Sales Representative I (RR) in Charlotte, NC at Windstream

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1720 Galleria Boulevard
    Charlotte, NC
  • Job Type:
    Sales
  • Experience:
    At least 3 year(s)
  • Date Posted:
    4/2/2018

Job Description

Job ID:18001124

Job Responsibilities:

  • Handles inbound sales and retention calls in a call center environment.
  • Educate customers on Windstream Business Product Line that will fit their business’s needs.
  • Access and update Unassigned Small Business accounts through computer based systems.
  • Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. 
  • Work with urgency and accuracy to assist the customer and present the best solution for both the business and the customer.
  • Handle Sales Leads

Essential Skills:

Good telephone communication skills and customer interface ability. Strong Sales Experience. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating customer needs, work as a team player, PC skills (Windows), 10-key and keyboarding skills, Salesforce experience. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to work flexible hours. Also, overtime may be required.

Preferred Requirements:

At least 3 years of call center experience, preferably in the telecommunications industry. Strong sales background with relevant systems knowledge.

IND123

Job Requirements

Bachelor's Degree and /or 1-2 years telecommunications experience preferred; 1-2 years prior sales or account management experience preferred. 1-2 years of outstanding performance in outbound, direct sales prospecting, or inbound sales or contact center experience is advantageous.
 
REQUIRED:
HS DIPLOMA/GED

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.