Bi-lingual Customer Service Specialist (RR) in Charlotte, NC at Windstream

Date Posted: 1/24/2018

Job Snapshot

Job Description

Job ID:18000243

Start date March 26, 2018

***Bi-lingual Customer Service (Fluent in both English and Spanish)***

Do you have a passion for helping others? Do you have previous customer service experience? If so, we're looking for someone like you!


We’re building a Team of Bi-lingual Customer Service Specialists that do more for our customers than ever before. 


Windstream places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers in a fast-paced work environment. We offer advancement opportunities; a total of 8 weeks of training and post-training progression pay increases. 


Windstream is constantly expanding our broadband speed and product offerings and our Bi-lingual Customer Service Representatives are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. 


Job Responsibilities:

  • Handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs. 
  • Responsible for resolving billing issues and questions, as well as product/service concerns. 

Requirements: 

  • Good telephone communication skills and customer interface ability.
  • Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. 
  • Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. 
  • Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone. 
  • Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. 
  • Overtime may be required.

 **Bilingual**


Job Requirements

Education/Experience:

  • High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
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