Associate Network Analyst-NOC in Greenville, SC at Windstream

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
    Engineering
  • Experience:
    0 to 2 year(s)
  • Date Posted:
    6/22/2018

Job Description

Job ID:18002216

This is an entry level role, which monitors the network systems and applications for events and outages, creates and routes tickets to the appropriate break/fix team and communicates events and outages to the business. A successful candidate will have a basic understanding of telecommunications networks and equipment with a beginner’s knowledge of IP, Voice or Transport disciplines and platforms. The candidate will be available 24X7X365 to work any shifts, as necessary, including holidays and weekends.

Expected areas of experience include: working in a team environment, ability to multi-task and track various items concurrently, quick learning capabilities.

Job Responsibilities include:

  • Monitor network devices, interfaces and applications via Netcool.
  • Correlate multiple network and customer issues identified with alarms / alerts received
  • Create and track incident tickets and assignments
  • Create/Assign incident tickets based on priority, impact and complexity to appropriate fix agents
  • Create and manage dispatch tickets
  • Issue outage notification event communications
  • Initiate major outage communication technical bridges
  • Escalate incidents according to process
  • Strict adherence to policy, process and procedure
  • Accountable to achieve productivity metric requirements
  • Available to work 24X7X365
  • Available to change shifts at any time with 2 weeks warning

Job Requirements

Minimum Requirements:Associate Degree in a technical discipline and 0-2 years technical/telephony experience; or 4+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

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