Analyst II-Engineering in Hiawatha, IA at Windstream

Date Posted: 6/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    929 Marthas Way
    Hiawatha, IA
  • Job Type:
  • Experience:
    2 to 4 years
  • Date Posted:

Job Description

Job ID:18002239
Analyst ll Damage Prevention Job Description:
The Analyst II investigates damage tickets, analyzes findings, prepares root cause memo, identifies process weakness, and provides recommendation to manager for process updates; investigates facility damage and analyzes results; provides training for damage prevention employees and contract locate company employees; acts as team lead; ensures that regular and accurate facility updates are provided to One Call and contract locators; handles advanced data requests utilizing KorWeb; creates and distribute advanced reports on employee and locator performance; and provides 2nd tier escalation calls from One Call centers, customers, contractors.
  • Acts as a back up to perform screening and dispatching of all locate requests for all WIN buried facility. 
  • Determines the exact location of work performed through ticket information in KorWeb; determines the distance from WIN underground facilities; dispatches locator where work performed is near WIN facility or when WIN is on standby. 
  • Accurately documents conversations with contractors and excavators to show reason for dispatch or clear status of each locate request. 
  • Utilizes and fields incoming calls from excavators and locators in order to identify and resolve issues with excavation requests or with the quality of locates performed. 
  • Escalates issues internally and externally as needed. 
  • Will be able to apply known standards and guidelines to unusual or non-recurring events, analyzing problems, issues and information and formulating conclusions and recommendations.
  • Must be proficient with use of Microsoft Operation system and Microsoft Office software. 
  • Build intricate spreadsheets and access databases. 
  • Must be advanced with and be able to train others on the software within the workgroup.
  • Pull, review, and analyze reports and spreadsheets as trained and according to company procedures. 
  • Identify problems, determine root cause, and take appropriate corrective action.
  • Verbal and written communication is professional and promotes good grammar and communication skills. 
  • Communicate on a daily basis with others both verbally and in writing with minimal supervision.
  • Respond to e-mails in a timely manner and document work completed. 
  • Maintain files and history as required with ability to retrieve for reference at a later date. 
  • Exceed deadlines and be able to manage multiple projects at once, set and prioritize work according to importance.
  • Provide excellent service to both internal and external customers. 
  • Establish a professional rapport with regular contacts. 
  • Identify customer's needs and take proactive action as necessary to aid in their success.
  • Train new employees. 
  • Assist others with their work and answer questions from co-workers as requested. 
  • Understand, demonstrate, explain, and promote Windstream's vision, beliefs, values, and departmental goals.

Job Requirements

Minimum Requirements:  

College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to