Account Manager-Whls-Reseller in Grand Rapids, MI at Windstream

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19003283

Position Summary:

The Resale Account Manager works to build and maintain strong and meaningful business relationships with their assigned account base while quoting current service offers as well as up-selling new products and services to ultimately increase revenue of our current client base.  Client interaction will be frequent, primarily over email and phone. The Resale Account Manager contributes to Windstream Carrier’s success by increasing customer satisfaction, retention and revenue growth.


  • Work collaboratively with Account Executive by quoting products to customers together
  • Achieve revenue growth objectives by increasing revenues within current base: Research, develop, and grow assigned customer base by product and network upgrades, cross-sells, and adding additional/new services. Continually inform customers about new services and the benefits they bring to their business
  • Achieve outlined monthly quota targets
  • Stay engaged with customers to deepen relationships and recognize new opportunities through a regular proactive call schedule
  • Onboard customers to Windstream portals and internal operating systems
  • Train customers on portal and offer guidance on product and process inquiries
  • Adhere to current Windstream policies, procedures and programs, and demonstrate the Windstream values at all times

Job Requirements

Required Skills/Competencies:

  • 5 years Telecom or Internet industry experience
  • 3-5 years customer service, account management and base & direct sales experience a must. (Wholesale or Carrier Service experience preferred.)
  • Customer Relationship management skills including demonstrated ability to display a strong customer service orientation
  • Ability to travel
  • Working knowledge of Microsoft Office suite (word, excel, power point, etc.)
    • Excellent interpersonal skills
    • High level of self-initiative
    • High performance orientation; has a “Raise the bar” mentality, constantly striving to reach new levels of performance
    • Well organized with a high level of attention to detail
    • Ability to sell into existing customer base and proven quota attainment success
  • Must be able to sit or stand for extended periods of time and perform other basic physical demands of the position as needed.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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