UCaaS Solution Architect in Little Rock, AR at Windstream

Date Posted: 9/10/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    9/10/2021

Job Description

Job ID:21001902

Windstream is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 

About the Role:

As a UCaaS solution architect you will provide a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of Windstream solutions. This role requires a high degree of professionalism, excellent customer service skills, an appreciation for teamwork, a wide range of interpersonal skills and the aptitude to stay on top of current industry trends.

What You’ll Do:

  • Serve as a strategic advisor throughout the various stages of the customers’ project.
  • Lead the planning, directing, and controlling of activities and efforts to achieve the specific set of technical objectives stated by the joint team.
  • Meet with customer’s technical stakeholders to gather information about the technical environment and customer needs.
  • Produce relevant technical requirements and architectural documentation as requested by the customer.
  • Facilitate discussions with customer’s technical and business resources to identify requirements and assess the current infrastructure and platforms.
  • Review customer’s current environment to provide recommendations on the relevant target communication technologies.
  • Determine how the current infrastructure design affects future anticipated needs such as scalability, extendibility, and integration of other services.
  • Identify gaps between the current and target communication solution and develop architectural recommendations.
  • Provide governance for the technical integration architecture showing relevant solution components and integration points.
  • Identify and communicate dependencies on external systems necessary to support the target communications technology.
  • Focus on architecture, design, configuration, and integration as it relates to the current state deployment and the going forward project initiatives.
  • Verify design integrity to align with customer requirements.
  • Forecast the deals you are working on.

Do You Have:

  • 5 years of Mitel UC and CC experience at the solutions level spanning multiple products, including but not limited to: MiCloud, messaging, session manager/systems manager, and Workforce Optimization.
  • Experience working with call flows, Internet protocol, SAL, Dial plans, unified communications, etc.
  • Ability to travel to client site(s) as required.
  • College degree or equivalent and 5-7 years related professional level experience; or an equivalent combination of education and related professional level experience.

Even Better:

  • BA/BS Degree
  • Mitel Certifications
  • Ability to obtain a security clearance

Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance
  • https://windstreambenefits.com

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Job Requirements

Minimum Requirements
College degree or equivalent and 5-7 years related professional level experience; or an equivalent combination of education and related professional level experience required.
 

Desired Skills

A customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of Windstream solutions. They possess excellent customer service skills, remain current on industry trends, value teamwork, and have a wide range of interpersonal skills.

Desired Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

  • 5 years of Avaya and/or Mitel UC and CC experience at the solutions level spanning multiple Avaya products
  • Fully versed in Avaya and/or Mitel solutions, including but not limited to: CM, Aura, Messaging, session manager/systems manager, Equinox, Breeze, Experience Portal, Oceana, and Workforce Optimization
  • Experience working with call flows, Internet protocol, SAL, Dial plans, unified communications, etc.
  • Ability to travel to client site(s) as required


Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.

  • BA/BS Degree
  • Avaya Certifications
  • Mitel Certifications
  • Ability to obtain a security clearance

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  392525