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Strategic Sales Support Advocate II in Greenville, SC at Windstream

Date Posted: 4/4/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job ID:19000475
  1. Works under the general supervision of Manager, Strategic Sales Support
  2. Primary point of contact for sales & sales partners. Objective to enable sales to focus on new revenue opportunities.
  3. Build and maintain strong relationships with the sales organization you support
  4. Remain current on the company business goals.
  5. Ability to manage new, upsell and renewal sales opportunities for primary Windstream products and services
  6. Assist Sales order entry and processing (Basic solutions).
  7. Verify sales orders for accuracy prior to releasing to downstream Provisioning.
  8. Validate and monitor order quality. 
  9. Responsible for ensuring order revenue is accurately reflected for quota attainment and customer billing purposes.
  10. Perform Welcome Calls made to the client to ensure orders are complete and accurate.
  11. Coordinate and participate in Project Implementation Meeting with the Customer, equipment vendors, and Technical Design Specialist to gain order configuration detail.
  12. Channel advocate for timely resolution and escalation of Enterprise Repair Tickets (ERC)
  13. Coordinate with Engineering pre-sales to ensure successful installation (operability with CPE)
  14. Timely and accurate responses to all phone and email inquiries
  15. Promote, educate and train partners on Windstream Online Partner Portal
  16. Reporting as requested by Channel Sales to support new and existing partner customers
  17. Partner Data integrity – solicit and ensure all Windstream systems consistent with partner contact information and assignments
  18. Respond to MACD, CSR, Credit and billing inquiries as access and authorization allow. If unable to resolves, warm handoff and status from responsible department (disco team, SMB, Finance, etc.)
  19. Highly effective interpersonal communication skills
  20. Effective analytical and problem-solving skills
  21. Ability to meet target goals
  22. Ability to work within Windstream’s Sales and Order process and systems
  23. Establish relationships with Core Business Units to assist with problem/process resolution
  24. Budgetary impacts: Monthly Sales Revenue & Retention
  25. Participate in Product Training and System Update Training.
Educational Requirements:
  • High School diploma or GED
  • Associates Degree
  • Bachelor Degree preferred
Professional Skills/Experience:
  • Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc.
  • Phone and professional interaction skills
  • 2-4 years telecom sales and/or support experience
  • Strong organizational and ability to prioritize tasks and meet deadlines
  • Strong writing and verbal skills

Job Requirements

Minimum Requirements:

High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.