Staging Technician I in Hazelwood, MO at Windstream

Date Posted: 9/27/2019

Job Snapshot

Job Description

Job ID:19002626

General Summary:

This position requires intermediate knowledge of various manufacturer technologies, which may include Avaya and Mitel etc. Technicians at this level are considered experienced practitioners having the skills and knowledge to perform required duties independently, with a high level of skill. Individuals in this role are required to perform advanced technical procedures including, but not limited to: customer support, technical support, implementation, maintenance, and administration of voice communications. Knowledge of industry standards, system deployment techniques, sequential problem solving, unified communications (UC), private branch exchange (PBX), automatic call distributor (ACD), voice over IP (VOIP), session initiation protocol (SIP), and local area networks (LAN) is required. Since class specifications are descriptive and not restrictive, Technicians at this level can complete job duties of a similar nature, not specifically listed here, with minimal or no direct supervision. This position could require travel.

Job Responsibilities:

  • Prepare and stage equipment for upcoming installation projects.  Load software and default databases on the equipment to be sent to the onsite technicians for installation. May be required to provide technical support for onsite technicians. Perform remote implementations and upgrades as needed.
  • Provide onsite and/or remote support of various manufacturer technologies, upgrades, projects, and implementations.
  • Navigate a variety of remote access servers and systems to provide advanced system configuration, diagnosis, troubleshooting, MAC and repair of various systems throughout enterprise-level communication infrastructures.
  • Perform minimal remote troubleshooting of call centers, data networks, endpoints, peripheral devices, and additional customer premise equipment that relate to the voice network infrastructure.
  • Ensure the timely completion of projects is reached through best practices.
  • Communicate regularly with Project Management Team.
  • Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.
  • Work with appropriate internal and external groups to see that all work is completed, and deadlines are met.
  • Escalate complex issues that require an advanced level of skill set both internally and externally.
  • Administer end user training as required.
  • Guide and mentor other team members on complex service issues involving network and communication systems applications.
  • Interact with Clients, Technicians, Dispatchers, Customer Agents, Account Executives, Project Managers, Engineers, and Analysts.
  • Maintain an accurate and timely status/history of the service event through status update and task debrief in the company’s ticketing system.

Job Requirements

Minimum Requirements:  Associate's Degree in atechnical discipline and 3 years telephony experience with 2 years directlyrelated to the job; or 3 years of directly related telephony or networkoperations experience; or equivalent combination of education and directlyrelated telephony/data networking experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.