Staff Manager-Training in Charlotte, NC at Windstream

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    1720 Galleria Boulevard
    Charlotte, NC
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description

Job ID:19002129

This Staff Manager, Learning & Development position is responsible for leading, developing, and mentoring a team that will focus primarily on improving the skill levels of our customer facing sales teams by delivering training content through a variety of venues. 

This team will work with our customers to identify areas of potential development, review intake requests for training, and prioritize the delivery of training content to a variety of customer facing audiences including Retail, National Agents, Door to Door, Field Sales, Account Managers, Call Centers, Care, Consumer Retention, RIS, and others as they develop. 

As a member of the Learning & Development team at Windstream you will follow these 6 tenets of success as outlined in our logo:

CONNECT with our customers to proactively understand trends, directions, and skill gaps

DEFINE success by clearly defining outcomes

DEVELOP content that is aligned with success criteria and desired outcomes

DELIVER in effective and meaningful manners aligned with the learner

MEASURE performance across the development cycle

REPORT objectively against the defined success criteria

The Staff Manager will be responsible for approval of training projects, prioritization of work among the team, coordination of all training resources and events, and ensuring the quality of the trainings meet L and D requirements and the expected outcomes are realized. 

Essential Functions:

  • Staff the team effectively and ensure staff is compensated accurately, is challenged in their position, and is encouraged to grow
  • Analyze feedback from trainings delivered to identify future opportunities for improvement
  • Coordinate all Learning programs including Field Sales growth programs, new-hire programs (Flight Plan), Continuing Education for Pilot (CEP) to ensure effective design and appropriate coverage to ensure that growth objectives are achieved
  • For all training projects accepted, define clear outcomes and to ensure that the expected outcomes are realized and provide reporting to leadership as necessary
  • Immediate focus areas

    • Revised RIS training
    • Revise Field Sales onboarding program (Flight Plan)
    • Formalize and Operationalize Field Sales growth initiatives including Business Executive and Sr Business Exec) and improving the onboarding experience
    • Ensure CEP (Continuing Education for Pilots) is effective and sufficiently resourced
    • Complete Training Development matrix for Field Sales
    • Coordinate all training events across the business
  • Define success metrics and reporting requirements
  • Maintain ownership of initiative quality and success
  • Provide recurring leadership updates
  • Partner with other organizations as needed
  • Lead, guide, develop and mentor team members

Job Requirements

Desired Qualifications:  

College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.



     •Leadership and communication skills 

     •Highly motivated and self-directed individual            


Training processes andsystems, with a proven track record of delivering results.

     •Strong technical knowledge of training best practices

     •Strong project leadership skills and execution focus to drive results through performance– both at the individual level and at the team level.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.