Staff Manager-Service Architecture in Work From Home at Windstream

Date Posted: 8/5/2022

Job Snapshot

Job Description

Job ID:22003732

About the Role:

The Staff Manager-Service Architecture is a senior technical expert, consultant, and leader with a primary focus on the planning and design of a service provider network delivering a suite of converged services with a focus on VoIP and Security, leading a team of Architects focused in these same areas.

Duties and focus will include VoIP and security technology evaluation, strategy, architecture, and project leadership. The role will oversee a number of VoIP and Security Architects with responsibility for designing networks, solutions, and infrastructure to support the ongoing needs of the business and its customers.

What You’ll Do:

  • Lead and mentor a team of Network Architects working on voice and security technology introduction into the network including certification testing; technical aspects of product development; creation and communication of designs, documentation, and training

  • Work directly with Engineering and Marketing organizations, and directly and indirectly with Operations and Service Delivery organizations, to understand network and product needs and requirements

  • Internally communicate solutions to other organizations

  • Work with vendors and industry organizations to understand the changing technology landscape

  • Develop new and enhancing existing processes to aid in all of the above

  • You will report to the Senior Director of Infrastructure Architecture

Do You Have?

  • 3+ years experience in a Network Engineering role for an Internet Telephony Service Provider (ITSP)

  • 3+ years experience with VoIP Network Design

  • Thorough understanding of Layer2/3 VPN's, MPLS, Metro Ethernet and LAN switching experience

  • Expert understanding of SIP signaling protocols, STIR/SHAKEN, and RTP, SRTP media transmissions

  • Expert understanding of TCP/IP and IP routing fundamentals

  • Strong grasp of traditional telephony concepts including time-division-multiplexing, SS7 signaling, Class IV/V switching, AIN, and TCAP database services

  • Strong grasp of security concepts including firewalls, TLS, IPSec, SSL and SSL VPNs, Multi-Factor Authentication, Distributed Denial of Service Mitigation

  • Solid understanding of Linux and Solaris operating systems and ability to perform shell scripting

  • Experience with virtualization and hypervisors (VMware, OpenStack, KVM)

  • Hands on experience with one or more of the following platforms: Metaswitch CFS and Perimeta, Ribbon/Sonus (EMS, PSX, SBC), Microsoft Teams (Direct Routing, Operator Connect)

Even Better:  

  • Previous leadership experience

  • Certifications or training directly related to the position, such as

    • Metaswitch Certified Technician (MCT)

    • Cisco CCNP/CCDP/CCIE-Voice

    • Fortinet NSE4 or higher

    • Juniper JNCIE

  • Experience implementing troubleshooting Next-Generation Firewall, Secure Remote Access (IPSec/SSL) solutions, Cloud Security solutions such as CASB or ZTNA

  • 3+ Years experience in a Network Engineering role for a Managed Security Service Provider (MSSP)

  • 3+ years experience with Security Service Design

Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance


About US:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.


Job Requirements

Minimum Requirements:

College degree in Engineering or a related field and 8 years professional level experience with 2-3 years supervisory experience; or 12 years professional level related Engineering/Technical experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience desired.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.