Sr Consultant-Product Manager (Can sit anywhere in the US) in Work From Home at Windstream

Date Posted: 1/7/2021

Job Snapshot

  • Employee Type:
  • Location:
    1720 Galleria Boulevard
    Work From Home
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description

Job ID:20003675

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well-being of our employees, customers, partners and communities is our top priority.

Sr Consulting Product Manager CCaaS – (Contact Center as a Service)

Windstream Enterprise is a national provider of Unified Communications, SD-WAN and network services. Windstream has our own proprietary UCaaS and CCaaS services platform that serves SMB and Enterprise business customers. We have been recognized globally by both Gartner and Frost and Sullivan for our services.  This position will be a key product owner position for development and life cycle management of the CCaaS component for OfficeSuite UC.


Position Objective

•    Own Product Management responsibilities for the Enterprise Contact-Center-as-a-Service product portfolio as well as new enhanced products to be determined.

•    Plan, develop, and implement marketing plans to increase product penetration and ARPU of stated products

•    Provide Subject Matter Expert assistance on stated products.

•    Increase business revenue from the enterprise business segments by increase the number of products and services sold into the Windstream base of customers.

•    Develop effective prospecting offers to enhance Windstream’s flow share of enterprise business customers.

•    Develop product packaging that enhances Windstream’s enterprise data product portfolio and enables the achievement of revenue and market share objectives.

•    Life cycle manage all stated products

Key Responsibilities

•    Full ownership and accountability of the financial performance, to include profit and loss, and margin characteristics of stated products.

•    Working in an agile environment with developers to define, test and launch new services and features.

•    Engage Reporting groups to develop analytical reports and key performance indicators

•    Develop Forecast Models for and track financial performance for the products listed above.

•    Inter-departmental communications, including announcements of new business policies, product launches, and feature enhancements.

•    Engage with Market Communications to develop Product Collateral, Branding, customer case studies, graphics, and Industry and Market communications promoting Enterprise Data Products listed above.

•    Prepare and deliver product presentations, technology sales training and Subject Matter Expert assistance to both external and internal facing clients.

•    Work cross-functionally with all departments to resolve field issues, implement product changes, develop product offerings, and manage products listed above.

•    Development of pricing, product, and bundling strategies to combat competitive threats.

•    Provide Product Marketing support for Individual Case Base Product opportunities, such as Requests For Price and Technical ICB request..



Job Requirements

Minimum Requirements:  College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.