The Specialist II CPE Technician position exists within Windstream’s Service Delivery organization and is primarily focused on supporting new network service installation as well as the ongoing support of established customers in the repair cycles. In this role, the Technician is responsible for providing a high level of internal customer service and real-time support. This position acts as an internal escalation point for shipping issues and other internal customer needs as well as providing technical documentation and training as required. This position will also perform quality assurance analysis and participates in special projects as required. In managing the aforementioned processes, the Technician is also responsible to first maintain a high level of professionalism in any outbound communication and ensure necessary records and order updates are maintained in the Windstream back-office systems.
Essential Job Functions:
Ability to work successfully in a fast-paced and demanding customer environment
Candidate should maintain exceptionally strong written and verbal communication skills.
Understanding of T1 and DSL loop technology, relative makeup, common applications, circuit composition, installation/repair process, and fault isolation procedures a plus
Proficiency with all primary Microsoft Office and related software applications
Willingness to assume ownership and responsibility and seeing problems through to the end and keeping all necessary parties informed throughout the process
Be a quick learner and possess a strong sense of self-motivation
Proven ability to work in a fast paced, time critical environment