Specialist I- Support Repair Agent in Greenville, SC at Windstream

Date Posted: 7/23/2020

Job Snapshot

Job Description

Job ID:20002052

“Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

About The Role:

Assist all Windstream Carrier customers, and perform initial troubleshooting and incident creation across all Windstream Carrier products. In this position Specialists are expected to manage customer relationships, create and update trouble tickets for customers, both internal and external, agents, and vendors, as well as utilize multiple systems to pinpoint a customer issue.

What You'll Do:

  • Answer all inbound calls from our customers, internal or external, regarding any trouble or service issue they might be experiencing across the entire Windstream Carrier product suite
  • Create and assign Customer Incident Reports to the Carrier Repair Technicians with all required customer and product information
  • Utilize multiple systems to verify customer services and perform low level trouble isolation tasks when services are not working correctly
  • Provide excellent customer service by promoting Open communication with our customers in their most critical situations

Do You Have:

  •  General knowledge of the telecommunication products and offering
  • The technical aptitude for performing technical tasks in switches, routers and other telecommunications equipment
  • Ability to work a rotating 24x7x365 schedule including Weekends
  • Ability to fulfill requirements of Essential Personnel to include: Inclement Weather, Natural Disasters and Federal/Local Government Emergency situations 

Even Better:

  • Excellent customer service and interpersonal skills
  • Ability to work alone or as a member of a team
  • Ability to work in a high intensity, stressful environment
  • Able to Multi-task
  • Perform other duties as deemed necessary
  • Reliable transportation to and from work

Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S

Job Requirements

Minimum Requirements:  

High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.