Specialist I-Kinetic Transport Tech in Greenville, SC at Windstream

Date Posted: 9/28/2020

Job Snapshot

Job Description

Job ID:20002707

“Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

This is currently a work from home opportunity that will likely be moved to a local in-office call center position later, at the discretion of management.



About the Role:

Windstream’s team of Specialist I- Transport Technicians are vital team members who represent our leading telecommunications brand that connects Wholesale, small business, enterprise and carrier partners across the United States. Our team of Transport Technicians assists with the management, operational support, and troubleshooting for all on/off net DS1 to OC192, Ethernet, Gigabit Ethernet, wholesale customer data and transport services. Also works with wholesale customers to ensure their services are restored.

 What You’ll Do:

  • Working with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required. 
  • Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.   
  • Follow prescribed escalation (internal/external) polices within SLAs  
  • Accept escalations as provided by Management. 

 Do You Have?
  • 1 –4 years telecommunications industry
  • Networking or customer service experience 
  • Proficiency with Microsoft Word, Excel, Access & Microsoft Visio. 
  • Ability to quickly learn complex troubleshooting techniques  
  • Ability to understand processes and procedures
  • High School Degree or GED equivalent 
 

Even Better: 

  • Understanding of the OSI model
  • Juniper/Cisco Router experience
  • CCNA or JNCIA preferred but not required

 Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance 

 

 

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Job Requirements

Minimum Requirements:  

High School diploma or equivalent and 2-3 years technical/telephony experience. Associates Degree in technical discipline preferred. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.