Retail Sales Consultant in London, KY at Windstream

Date Posted: 7/22/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    719 North Main Street
    London, KY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    7/22/2020

Job Description

Job ID:20002064
Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well-being of our employees, customers, partners and communities is our top priority.

**Please note that this position follows an initial Union job bidding process**

General Summary:

The Retail Sales Consultant will provide excellent customer service to Windstream residential and small business customers by demonstrating exemplary customer service skills, product and service expertise.  The Consultant will also offer additional products and services to enhance the portfolio of current customers while introducing Windstream’s communication and entertainment services to potential new customers.

Responsibilities:
  • Greet and assist customers, whether by phone or in person, in an enthusiastic and professional manner
  • Maintain an inventory of equipment and supplies by promptly placing inventory orders
  • Merchandise retail store in an attractive and enticing manner which professionally represents the Kinetic brand
  • Meticulously up-keep the store’s appearance
  • Perform all Cash Policy related duties
  • Follow all Windstream operational policies and procedures
  • Offer products and services to new and existing customers by making outbound sales calls 
  • Some overnight travel may be required
  • Assist events and other Windstream sales teams as assigned
  • Ability to be responsive and transparent, must be able to work others to achieve shared goals
  • Complete training and comply with coaching as needed to ensure achievement of quota and compliance with sales processes
  • Perform other duties as assigned

Desired Qualifications:

  • Must be willing take inbound and make outbound sales calls to achieve sales goals 
  • Intermediate computer skills
  • Ability to meet and exceed sales targets in a commission-based environment
  • Project a positive, professional attitude along with a confident and outgoing personality
  • Demonstrate proficient verbal and written communication skills
  • Ability to quickly and successfully build rapport with a wide range of customers
  • Ability to solve problems quickly and decisively
  • Ability to use diplomacy when working with challenging or demanding customers
  • Sales, Customer Service, Retail, or Hospitality experience is required

Job Requirements

Minimum Requirements:High school diploma or equivalent and 6 months to 1 year sales, telecommunications, or customer service experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.