Remote Order Entry Analyst II-Access in Greenville, SC at Windstream

Date Posted: 7/22/2021

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:21004110

"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

About the Role:

This exciting career opportunity is a customer facing role that entails coordinating conversions from the end to end process.  The Analyst II will be responsible for providing outstanding customer service with comprehensive understanding of our products and processes. The Analyst II will also be responsible for the tracking, scheduling and coordinating of all aspects of a conversion orders. The Analyst II will be responsible for planning and scheduling each customer through whole life cycle of network and equipment implementation process as well as work with 3rd party vendors to obtain quotes and scheduling site requirement work that may be needed. The Analyst II will be relied upon for answering general knowledge questions with regard to project implementation. The Analyst II should be familiar with and build bridges with other internal groups. The Analyst III is expected to be able to work well independently or with a group.

What You'll Do:

  • Plans and manages all aspects of implementation
  • Responsible for working in all systems including M6, NGMSS, Wincare, TCB and Remedy
  • Ensures clean scope of work, provides realistic project approach and timeline to internal/external stakeholders
  • Works with appropriate departments and staff to coordinate the activity of every job through each stage of order.
  • Continuously monitors progress of job, including tasks, and investigates any deviations from schedule. Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems or deviations from schedule.
  • Identify, suggest and implement corrective actions to improve quality of project management process
  • Be able to manage multiple projects simultaneously



Job Requirements

Do You Have?

  • Ability to coordinate with customer, designated IT personnel, and internal groups for product implementation
  • Ability to coordinate with internal and external groups for multi-site projects, maintain project workbook and any additional calls needed for same
  • Ability to coordinate with internal and external groups for successful delivery of T1 and Ethernet network facilities
  • Strong work ethic with an even temperament
  • Professional and positive attitude
  • Ability to work under pressure and in high stress situations
  • Good verbal and written skills
  • Highly organized individual
  • Strict attention to detail
  • Strong multi-tasking skills
  • Ability to follow-up and follow through with multiple tasks
  • Strong individual worker with ability to also work as part of a team

Minimum Requirements:

  • College degree and 3-5 years professional level experience with 0-1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 0-1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  398185