Project Manager in Charlotte, NC at Windstream

Date Posted: 5/15/2022

Job Snapshot

Job Description

Job ID:22002138

About the Role:

The Project Manager I will be responsible for tracking, scheduling, and coordinating of all aspects of a new customer order, from order assignment to a successful installation of services at the customer’s site.  The Project Manager will be the single point of contact throughout the entire order.

What You’ll Do:

  • Proficiently manage Wholesale FTTT projects
  • Manages escalation activities efficiently and effectively; assists others as needed
  • Assists with Work In Progress (WIP) management for pending orders; extracts/filters data from tableau reports
  • Trains and supports team members as needed.  Identifies issues and proactively assists in resolving them.  Takes the initiative to drive individual and team performance
  • Routinely participates in special projects related to supporting the team and improving processes
  • Project manages with various groups including: customer, equipment vendor, Order Processing, Data Translations, Field, Provisioning, Sales, Engineering, Test and Turn Up
  • Maintain customer trackers via Excel that are shared internally with Windstream teams as well as externally with the customer
  • Conduct weekly conference calls with the internal teams as well as external conference calls with the customer to provide status updates
  • Ensure the customer's service is installed timely and efficiently with minimal interruption to customer's service
  • Continuously monitors progress of job, including tasks and proactively investigates any deviations from schedule
  • Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule
  • Identify, suggest, and implement preventative/corrective actions to improve quality of coordination process
  • Accountable for projecting WIP to be installed each month and for meeting 90% of scheduled due dates on time
  • Additional responsibilities may be defined as needed

Do You Have?

  • Strong organizational skills and strict attention to details
  • Strong multi-tasking and prioritizing skills
  • Proactively follows up and follows through with multiple tasks
  • A self-disciplined, self-starter outlook
  • Strong individual worker with ability to also work as part of a team
  • Excellent verbal and written communication skills
  • Strong computer experience (MS Office, Outlook, Company Software and Web Apps)
  • Ability to learn new processes quickly
  • Able to handle high stress in a professional manner
  • Great positive attitude. Be outgoing, engaging, proactive and courteous
  • Ability to train peers and conduct presentations
  • Ability to participate in and lead projects as assigned by management
  • Flexibility to work beyond normal business hours and weekends

Even Better:  

  • Project management/customer service skills preferred
  • Clear and effective written and verbal communications skills preferred
  • Excellent problem-solving abilities
  • Basic telecommunications technical knowledge
  • Ability to gain the trust and respect of a team, as well as provide leadership and guidance

Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.


Job Requirements

Minimum Requirements:

College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.