Job Description

About the Role:

The Project Manager I will be responsible for tracking, scheduling, and coordinating of all aspects of a new customer order, from order assignment to a successful installation of services at the customer’s site.  The Project Manager will be the single point of contact throughout the entire order.

What You’ll Do:

• Proficiently manage Wholesale FTTT projects
• Manages escalation activities efficiently and effectively; assists others as needed
• Assists with Work In Progress (WIP) management for pending orders; extracts/filters data from tableau reports
• Trains and supports team members as needed.  Identifies issues and proactively assists in resolving them.  Takes the initiative to drive individual and team performance
• Routinely participates in special projects related to supporting the team and improving processes
• Project manages with various groups including: customer, equipment vendor, Order Processing, Data Translations, Field, Provisioning, Sales, Engineering, Test and Turn Up
• Maintain customer trackers via Excel that are shared internally with Windstream teams as well as externally with the customer
• Conduct weekly conference calls with the internal teams as well as external conference calls with the customer to provide status updates
• Ensure the customer's service is installed timely and efficiently with minimal interruption to customer's service
• Continuously monitors progress of job, including tasks and proactively investigates any deviations from schedule
• Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule
• Identify, suggest, and implement preventative/corrective actions to improve quality of coordination process
• Accountable for projecting WIP to be installed each month and for meeting 90% of scheduled due dates on time
• Additional responsibilities may be defined as needed

Do You Have?

• Strong organizational skills and strict attention to details
• Strong multi-tasking and prioritizing skills
• Proactively follows up and follows through with multiple tasks
• A self-disciplined, self-starter outlook
• Strong individual worker with ability to also work as part of a team
• Excellent verbal and written communication skills
• Strong computer experience (MS Office, Outlook, Company Software and Web Apps)
• Ability to learn new processes quickly
• Able to handle high stress in a professional manner
• Great positive attitude. Be outgoing, engaging, proactive and courteous
• Ability to train peers and conduct presentations
• Ability to participate in and lead projects as assigned by management
• Flexibility to work beyond normal business hours and weekends

Even Better:  

• Project management/customer service skills preferred
• Clear and effective written and verbal communications skills preferred
• Excellent problem-solving abilities
• Basic telecommunications technical knowledge
• Ability to gain the trust and respect of a team, as well as provide leadership and guidance

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

About US:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

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