Job Description

About the Role:

The Project Manager II-OfficeSuite provides technical support to the Project Managers (PMs) and customers for CPE installations and upgrades to the OfficeSuite platform as well as end user and admin training. You will be responsible for coordinating and hosting meetings with internal Windstream team members when needed as well as with the customer for training and consulting. You will be required to utilize various tools and database systems to accomplish the goal of 100% customer satisfaction. The Project Manager II-OfficeSuite must be able to communicate effectively with both internal and external team members. 

What You’ll Do:

• Support other OfficeSuite PMs and customers during the order process and for 30 days after turnup
• Train customers and other internal teams on the features and use of the OfficeSuite Portal and peripherals
• When needed, open and own MAC orders to make requested changes to a customer’s OfficeSuite
• Partners with internal teams to remove roadblocks. This could include facilitating internal conference calls/meetings or working with teams who are not directly involved with the customer facing order process.
• Continuously monitors progress of job and investigates any deviations from schedule. Keeps all appropriate personnel apprised of order status, shifts in priorities, and existing/perceived problems.
• Follow established Service Delivery process, with particular focus on providing a consistent and positive customer experience
• Identify process improvement opportunities and collaborate with peer teams and/or management to implement change

Do You Have?

• Ability to handle difficult customers and stressful situations
• Effective communications skills that will allow you to communicate with the public, co-workers, and managers
• Ability to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills
• Availability for work during non-scheduled hours
• Ability to learn and use a variety of current and future applications, test systems or information systems as they are developed
• Desire to develop yourself and your knowledge base, including learning new responsibilities, as products and systems develop
• Working knowledge of using a computer and any applicable applications

Even Better:  

• Technical background in Key Systems and/or PBX/Data is preferred
• Aboility to understand and adhere to department/organization/company policies
• Ability to adopt and demonstrate core values such as:
  • Accountability
  • Collaboration
  • Agility
  • Respect
• Must be open to coaching and development, as well as independently seek growth opportunities

Our Benefits:  

• Medical, Dental, Vision Insurance Plans 
• Identify Theft, Legal, Auto & Home and Pet Insurance 
• 401K Plan 
• Health & Flexible Savings Account 
• Life and AD&D, Spousal Life, Child Life Insurance Plans 
• Educational Assistance Plan 

 About US: 

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.