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Project Coordinator II- Professional Services- Remote in New Haven, IL at Windstream

Date Posted: 5/29/2019

Job Snapshot

Job Description

Job ID:19001581

The Professional Service Project Coordinator is responsible for managing small to medium Direct/Partner/Agent projects and is the main point of contact for our customer to insure a smooth/accurate installation of services. Responsible for overall service implementation for assigned accounts, establishing key milestones to ensure the installation schedule is met, coordinating with all internal and external groups for seamless test and turn-up, and closing the loop with the customer to ensure all products and services were delivered as ordered. They will track order progression, communicate progress, and coordinate installation to meet customer service excellence while delivering on Corporate Priorities and needs. This includes working cross-functionally within Windstream and/or external vendors.


• Track project status, communicate progress, and coordinate installation

• Direct efforts for both internal and external teams as may be needed

• Track progress & evaluate next steps using various tools including: Jira, Metasolv, Excel, Remedy, Vendor Portals

• Responsible for multiple customers, multiple sites, and concurrent projects

• Manage and assess meeting customer timelines

• Identify and overcome barriers/obstacles by working with customers, vendors, and internal departments for resolution.

Essential job functions, Knowledge, Skill and Ability:

• Demonstrated ability to successfully deliver and manage multiple orders/projects with minimal supervision

• Takes ownership of issues and deliverables of projects. Effectively and proactively works cross-functionally to identify and resolve issues

• Ability to proficiently manage demanding customer requirements given time constraints, deadlines, and multi-tasking other tasks/projects.

• Ability to work in a fast-paced environment that requirements a team based approach with the ability to maintain enough discipline to ensure customer satisfaction and order quality

• Knowledge of a variety of access types, telephony technologies, and data services: DS0, DS1, TLS, DSL, MPLS

• Strong ability to learn internal data, customer management systems and comply with all record keeping requirements.

• Strong organizational skills.

• Must be available during standard work-hours of 8 – 5 p.m. Central Time and some evenings on an as-needed basis

• Strong written and verbal communication skills.

• Mature customer service skills

• High attention to detail

• Ability to report customer project status and drive results – escalate to upper management, when appropriate

• Background in Telecommunications preferred

• Familiar and Working Knowledge of Microsoft Suite of office products (i.e. Microsoft Office, Word, Excel, etc.)

Job Requirements

Minimum Requirements:

High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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