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Proj Coordinator I-Srvc Del in Rochester, NY at Windstream

Date Posted: 3/25/2019

Job Snapshot

Job Description

Job ID:19000683
Position Summary:

The Project Coordinator Service Delivery will be responsible for tracking, scheduling and coordinating of all aspects of a new customer order, MACD as well as move orders. They will be responsible for planning and scheduling each customer through the whole life cycle of provisioning process. The goal for this group is to provide the customers a consistent experience no matter who is involved in the task or what the task is for. The Project Coordinator Service Delivery will be the single point of contact throughout the entire order.

Essential Job Functions:

-Read all notes and information on order prior to scheduling.
-Coordinates with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure the customer’s service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer’s service.
-Works with appropriate departments and staff to coordinate the activity of every job through each stage of the order.
-Continuously monitors progress of job, including tasks and investigates any deviations from schedule. Keeps all appropriate personnel apprised of the status of the job, shifts in priorities, and of existing or perceived problems,
-Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement.
-Adhere to tasks guidelines set by Management.
-Strong organizations skills.
-Ability to multi-task.
-Basic computer experience.
-Ability to learn new processes quickly.
-Clear and effective verbal communications skills.
-Must be able to handle irate customers in a calm and professional manner.

Required Skills:

-Ability to make decisions with assistance from Supervisor or Manager.
-Flexibility in assignments and delegation of tasks as assigned by Project Coordination Manager.
-Must be flexible to work over-time and weekends.
-Ability to prioritize multiple tasks.

Preferred Skills:

Project Coordination/Customer Service skills preferred.
Clear and effective written communications skills preferred. Basic technical knowledge.

Job Requirements

Minimum Requirements

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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