Proj Coordinator I-III-Service Delivery in King of Prussia, PA at Windstream

Date Posted: 1/13/2020

Job Snapshot

Job Description

Job ID:20000074
General Summary:
This exciting career opportunity is a customer facing role that entails  coordinating installs from the end to end process.  The Project Coordinator will communicate with and reach out to the customer regarding the milestones and progression of the project.  If the initial design fails, the Project Coordinator will be tasked with coming up with a solution.  In addition, the Project Coordinator will serve as the liaison with the backoffice team, sales, Service Activation, and the customer's vendors.

Job Responsibilities:
  • Responsible for working orders in all systems including M6, Wincare, BPMS, ASAP & OFFNET Ordering.
  • Interface with interexchange carriers, connecting companies, and overall PC’s to clarify and validate orders.
  • Track orders, FOC, and DLRs with the vendors to ensure dates are met and circuits are turned up in a timely manner. 
  • Manage multiple active customer orders simultaneously.
  • Serve as the single point of contact between the internal Windstream’s groups, and vendors during the implementation of orders. 
  • Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This includes, but is not limited to the following:
    • identification and understanding of the project scope, customer expectations, constraints and requirements
    • creation and communication of a realistic project plan
    • management and execution of the project plan tasks and timelines
    • identification of project team members and roles
    • development and management of project issues log
    • completion of assigned tasks within the schedule and budget guidelines
    • data collection and analysis in support of key indicators and project status 
  • Escalate as needed to ensure project orders are moving according to project schedule.
Job Attributes:
  • Strong work ethic with an even temperament
  • Professional and positive attitude
  • Ability to work under pressure and in high stress situations
  • Flexible work schedule
  • Good verbal and written skills
  • Highly organized individual
  • Strict attention to detail
  • Strong multi-tasking skills
  • Ability to follow-up and follow through with multiple tasks
  • Strong individual worker with ability to also work as part of a team

Job Requirements

Minimum Requirements:
High School diploma or equivalent and 6 years experience with 4 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.