Network Technician in Texarkana, TX at Windstream

Date Posted: 8/26/2021

Job Snapshot

  • Employee Type:
  • Location:
    507 Olive Street
    Texarkana, TX
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job ID:21004964

"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

***Please note that this position follows an initial Union job bidding process***

About the Role:  

Windstream’s team of Network Technicians are vital team members who represent our field operations that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Network Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Network Technicians create meaningful connections with customers that create long-term relationships. 

What You’ll Do: 

  • Support and promote products and services generally purchased and used by residential customers or small businesses. These products, services, and equipment may include but are not limited to: Voice Services, Data Services, Video Services, Network Services, Transport Services  
  • Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of products and services generally purchased and used by business customers. 

Job Requirements

Do You Have?  

  • A valid driver’s license and a safe driving record 
  • Ability to complete prerequisite training and testing.  
  • Ability to identify all colors of a color-coded cable. 
  • Ability to effectively communicate with the public, co-workers and managers. 
  • Ability to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills. 
  • Must be available for overtime, after hours call-outs or work during non-scheduled hours. 
  • Ability to work assigned schedules including weekends and Holidays. 
  • Ability to lift 50-75 lbs. 
  • Ability to work with and maintain assigned tools and equipment. 
  • Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records. 
  • Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company. 
  • Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed. 
  • Must have a minimum of 5 years of related experience/education to include customer service and/or related telephony fields. 
  • Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc. 
  • Must have a working knowledge of computers and any applicable applications. 
  • Must be capable of working aloft and successfully complete all necessary safety training including “Working Aloft and Ladder Safety”. 
  • Must meet weight requirements as defined in Windstream’s Safe Load Limits for Equipment and Ladders Policy. 
  • Must have knowledge of digital switching, transport systems (i.e. SONET, DS3, DS1, analog fiber), ISDN, DSL, analog and digital data, PX, and VOIP.  
  • Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers. 
  • Must reside within a reasonable distance of assigned reporting center. 

Even Better:   

Knowledge in the following areas:  

  • DS1/DS3 installation, testing, and troubleshooting 
  • Analog Transport installation, testing, and troubleshooting 
  • SONET OC-3/12/48 installation, testing, and troubleshooting 
  • WDM/CWDM/DWDM installation, testing, and troubleshooting 
  • EWSD programming and trouble shooting 
  • EWSD Translations 
Experience with the following vendors/ models of transport equipment:  
  • Tellabs (AFC) DLC 
  • Zhone AccessNode DLC 
  • Calix C7 DLC/DSLAM 
  • Lucent DSLAM 
  • Hatteras HN4000 
  • Optelian WDM/CWDM/DWDM 
  • Adtran TA3000 
  • Adtran 1148/1248 DSLAM 
  • Adtran 2820 multiplexer 
  • Adtran 5000 
  • Juniper M10/M170 
  • Alcatel DML 3 X 50 Rockwell 
  • Alcatel 7470 
  • Fujitsu 2400 TRIB 
  • Fujitsu 150 
  • WideBank DCS 
  • Turin 
 Experience with the following models/ vendors of test equipment: 
  • T-COM 
  • T-Bird 
  • Acterna 2310 
  • JDSU 6000 GigE test set 
  • JDSU HST-3000 test set/ Dynatel 965 

Our Benefits:  

  • Medical, Dental, Vision Insurance Plans 
  • 401K Plan 
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 
  • Identity Theft, Legal, Auto & Home and Pet Insurance 

About US:  

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  400569