Network Analyst I-NOC in Greenville, SC at Windstream

Date Posted: 3/26/2021

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description

Job ID:21000828

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

About the Job:

This is an entry level role, which monitors the network systems and applications for events and outages, creates and routes tickets to the appropriate break/fix team and communicates events and outages to the business. This role will be focused on monitoring Windstream’s Power and Environmental network and infrastructure with the opportunity for a candidate to broaden their knowledge and career path into Network Operations Transport or IP disciplines or further in Power and Environmental. A successful candidate will have a basic understanding of telecommunications networks and equipment with a beginner’s knowledge of Power and Environmental Plant and systems, IP, Voice or Transport disciplines and platforms. The candidate will be available 24X7X365 to work any shifts, as necessary, including holidays and weekends.

Expected areas of experience include working in a team environment, ability to multi-task and track various items concurrently, quick learning capabilities.

Job Responsibilities include:

  • Monitor network devices, interfaces and applications via Netcool.
  • Correlate multiple network and customer issues identified with alarms / alerts received
  • Create and track incident tickets and assignments
  • Create/Assign incident tickets based on priority, impact and complexity to appropriate fix agents
  • Create and manage dispatch tickets
  • Issue outage notification event communications
  • Initiate major outage communication technical bridges
  • Escalate incidents according to process
  • Strict adherence to policy, process and procedure
  • Accountable to achieve productivity metric requirements
  • Available to work 24X7X365
  • Available to change shifts at any time with 2 weeks warning

Special Requirements/ Certifications:

  • Basic knowledge and understanding of telecom networks and equipment.
  • Proven Experience with at least 4 of the following:
  • Power and Environmental Plant, HVAC and Fire Suppression systems.
  • Titan 5500
  • Alcatel DACS
  • CYAN
  • Adtran MX2800
  • Cisco 15454
  • Infinera
  • Ciena 4200
  • Transmode
  • Lucent DMX
  • Coriant
  • Fujitsu
  • Lucent 5ESS
  • Nortel DMS
  • BTI-7000

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.