Network Analyst I-NOC in Rochester, NY at Windstream

Date Posted: 7/23/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    20 South Clinton Avenue
    Rochester, NY
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:
    7/23/2021

Job Description

Job ID:21003062

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well being of our employees, customers, partners and communities is our top priority!

Position Overview:
 
Analyst I – Complex Networks is responsible for direct to technician support for all Complex Network Customers, Elite Diamond Customers and for indirect partner assistance when relating to non-traditional complex network elements. 

 
Responsibilities:

  • Be available as first line of contact for all Complex Network Customers, Elite Diamond Customers during Complex NOC off-hours to create trouble reports, work and resolve issues and manage updates through the trouble lifecycle management process.
  • Rigorously and accurately document all work carried out in response to customer issues to assure consistency, transparency, validity, and auditability of all troubleshooting efforts undertaken.
  • Provide assistance or engage analyst 2, 3 or Senior level analysts when partners are requesting support on out of scope and complex network technologies during off-hours. Provide support for overflow as needed.
  • Work cross discipline troubles to the best of your ability and when needed engage level 2, 3 or Senior level Analysts to assist in further isolating troubles.
  • Coordinate with Team Leads, higher-tier Analysts, and Engineers to identify workflow-impacting and/or service-impacting issues as they arise.

Qualifications:

  • Self-starter, highly motivated.  Inclination toward self-study and continuing education preferred. 
  • Exceptional communication skills (written and verbal) and experience in a customer-facing service role.
  • Experience with basic networking concepts from host level to WAN.
  • Familiarity with basics of BGP and MPLS, with ability to understand basic packet flow from customer to Internet
  • Knowledge of transport and optical technologies.

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  394707