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Major Customer Advocate in Springfield, MA at Windstream

Date Posted: 2/28/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 9 year(s)
  • Date Posted:
    2/28/2019

Job Description

Job ID:19000086

WINDSTREAM ENTERPRISE
Major Customer Advocate

Windstream Enterprise has an immediate need for an Major Customer Advocate interested in working alongside fellow WE employees in building a foundation for our customers’ success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:

•         We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

•         We take the time to listen, learn and acknowledge the context of a customer’s pain points.

•         We dig deeper into problems and seek new and better answers for our customers’ unique requirements.

•         We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

•         We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth.

 

JOB DESCRIPTION

Responsibilities:

  • Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers; 
  • Finding additional business in multiple areas within the existing customer; 
  • Identifying essential customer prospects and evaluating their position among competitors;  
  • Researching and analyzing sales options. 
  • Drives organizational management and effectiveness for customers by planning for evolutionary product development; 
  • Communicating with internal resources the project plan; and bridging any gaps within the product delivery process.
  • Manages formal RFP responses by collaborating with internal and external stakeholders; 
  • Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.
  • Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met; 
  • Facilitating customer proposals;  
  • Providing recommendations regarding setting metrics and tracking results. 
  • Manages customer satisfaction and service delivery by anticipating potential service problems; 
  • Continuing communication during difficult times; and monitoring satisfaction. 
  • Creates business development plans and forecasting by preparing efforts on behalf of the customer; 
  • Assessing customer needs on a regular basis; 
  • validating strategic sales model alignment;  
  • Maintaining accurate data for all sales activity.
  • Processes product renewals and retention of existing customers by building customer rapport; 
  • Conducting specific customer product analysis for expiration;  
  • Following customer industry trends for enhancements to existing product platforms. 

Job Requirements

Minimum Requirements:Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.