Field Install & Service Tech in Sugar Land, TX at Windstream

Date Posted: 6/19/2020

Job Snapshot

Job Description

Job ID:20001590

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.


The Customer Service Technician I handles installation and maintenance of broadband services for residential and small business locations. The Technician must possess an attention to detail, problem solving skills, the ability to distinguish colors in use of color-coded cable, and the capability to climb ladders and poles up to 40’ and to lift up to 50 lbs. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.

Responsibilities:
  • Install, maintain, and repair business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications
  • Handle routine and non-routine assignments
  • Communicate with customers regarding installation/repair
  • Present and conduct self in a professional manner; promote positive company image to the public
  • Diagnose, clear, and repair outside plant facility troubles
  • Repair cable cuts and damage
  • Perform minor central office tasks
  • Operate a variety of tools and devices including test equipment
  • Adhere to safety standards and regulations
  • Safely operate and maintain clean and organized company service vehicle

Job Requirements

Minimum Requirements:High School Graduate or GED Equivalent required. Two-year technical degree in computers or electronics or the equivalent in work experience desired.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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