Director-Field Operations in Lexington, KY at Windstream

Date Posted: 7/13/2022

Job Snapshot

Job Description

Job ID:22004308

JOB SUMMARY:

Manages and supports local operations managers and operations support staff; monitors and controls expenses; coordinates building and grounds projects and upkeep; manages functions involving installation and repair service, central office maintenance, monitors and provides employee safety adherence, training, development, rewards, recognition, and discipline; provides budget input; secures personnel; provides coordination with both field and corporate staffs; prepares and makes presentations; promotes positive company image to the public and to all employees; performs other duties as assigned or deemed necessary.





JOB DUTIES AND RESPONSIBILITIES:

1. Manages and supports local operations managers and operations support staff; ensures that all employees are kept up to date on all changes in procedures, promotions, and products; handles customer problems and complaints as required; assists in disciplinary actions with employees as required; completes performance evaluations for local managers and operations support staff; reviews and approves evaluations on all operations employees.

2. Monitors and encourages technicians: Monitors sales progress and provides support and incentives to the team members; creates and supports sales promotions of new and existing products, initiates actions and programs for technicians; uses specialized reports, programs, and procedures to motivate employees to improve results.

3. Coordinates building and grounds projects and upkeep: performs periodic inspections of land and buildings.

4. Monitors and controls expenses: Reviews and approves requisitions, approves invoices and expenses, approves major vehicle repairs; monitors the monthly financial reports to ensure expenses are being accounted correctly: coordinates efforts to control all expenses, including the review of the monthly financial analysis.

5. Manages functions involving installation and repair service, central office maintenance; analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; initiate actions and programs for trouble reductions; monitors customer service reports to improve the efficiency of the work group and improve customer service; reviews management reports; coordinates, participates in, and responds to PSC audits, and evaluations; monitors major OSP maintenance projects; coordinates efforts to improve CSI results.

6. Monitors employee safety adherence, training, development, rewards, and recognition; reviews all accident reports and investigations; schedules and recommends employee training; develops specialized reports and programs to increase productivity.

7. Provides budget input: Prepares operating and capital budget inputs; reviews and approves inputs initiated by Local Managers and other departments.

8. Must provide and maintain the following skills: motivational, sound management, excellent written and verbal communication, mentoring, support, decision making in timely manner, team building, creativity, and enthusiasm.

9. Promotes a positive company image to Windstream employees, city, county, state, and federal officials, and local customers; assists in Windstream sponsored community projects and participates in civic clubs.

10. Performs other duties as assigned or deemed necessary.



Qualifications - External



Desired Qualifications: College degree and 10+ years professional level experience with 3-5 years supervisory experience; or 14+ years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

Job Requirements

Desired Qualifications: College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired. This is a safety sensitive position.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.