Coordinator-Engineering in Hiawatha, IA at Windstream

Date Posted: 10/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    1450 North Center Point Road
    Hiawatha, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID:19003267

General Summary

  • Screen and process locate tickets received from state One-call centers by using third party software and electronic mapping. 
  • Forward tickets requiring facility locates to contract locators companies or company employees, after tickets have been screened.
  • Work with company employees, One-Call Center employees and contract locators to insure that Windstream facilities are protected from damage. 
  • Work with Windstream Plant Damage Recovery group and collection agencies to recover the cost to repair damages.
  • Resolve customer complaints or problems with dig tickets or facility damages. 
  • Update computer system with current information as soon as possible. 
  • Create reports showing ticket volumes and damage tracking.
  • Review invoices from One-Call Centers and Contract Locators.
  • Perform other duties as assigned.



Minimum Requirements

  • Should have general knowledge of outside plant facilities.
  • Must have a working knowledge of office automation tools.
  • Must have ability to work with mapping coordinates / directions.
  • Must have good oral and written communication skills.
  • Must be able to handle conflict, work easily with others and be a team player.
  • Must have the ability to work with minimum of supervision.
  • Must have the ability to analyze problems and priorities and to make decisions.
  • Good judgement, organizational and management skills.

Job Requirements

Education and Experience:
  • High school diploma or equivalent and 4 year’sexperience with 3 years directly related to the job.  College hours or a college degree may besubstituted for some experience.
Desired Qualifications:
  • Proficient in Microsoft Office products
  • Ability to use electronic maps and to follow written directions to dig sites.
  • Prior experience in Call Center environment.
  • Map test will be given.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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