Consultant-Network in Work From Home at Windstream

Date Posted: 9/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    20 South Clinton Avenue
    Work From Home
  • Job Type:
  • Experience:
    5 to 7 years
  • Date Posted:

Job Description

Job ID:20002784
General Summary:

This is a consultant position that will be the Service Assurance Solutions team tasked with automating and optimizing the overall workflow of the SA organization with a focus on systems for customer details.

Job Responsibilities:
  • Define process and standards for automation into automation support systems.
  • Define process and standards for the inventory management system.
  • Manage and improve the customer device life cycle management processes and systems
  • Establish new customer monitoring and proactive ticketing solutions
  • Expected to learn and understand OSS/BSS system interactions related to customer records and services to isolate and resolve process and system gaps causing issues with customer monitoring, life cycle management, and repair automation platforms.
  • Support software developer in building enhancements to support systems
  • Build stories and coordinate the prioritization through business units.
  • Conduct Analytics analysis against automation to opportunities for higher impact.
  • Conduct Stand-up calls with business partners
  • Removes impediments for team on projects
  • Support junior team members in continued education of Windstream systems and process.
  • Occasional Windstream customer-facing meetings will be required when assisting in the development of customized solutions to meet contractual obligations.
Essential Duties & Responsibilities:
  • Lead assigned projects to remediate issues preventing customer services or devices from being monitored or managed
  • Develop, execute and monitor compliance and life cycle management scripts
  • Assist in design and lead implementation of new customer monitoring solutions; including partnering with product development teams
  • Partner with software developers and provide technical guidance to automate repair processes related to customer service outages and degradations
Preferred Skills:
  • Python, Groovy, SQL, Linux, Shell Scripting
  • Knowledge of Windstream internal systems (Remedy, WinCare CRM, CAMP, and MSS/NGMS)
  • Experience with Agile and Scrum methodology

Job Requirements

Minimum Requirements:

College degree in Engineering or a related field and 5-7 years professional level experience with 0-2 years supervisory experience for roles with supervision; or 9 years professional level related Engineering/Technical experience with 0-2 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Engineering/Technical experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.


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