Communication Technician in Ashtabula, OH at Windstream

Date Posted: 4/7/2021

Job Snapshot

Job Description

Job ID:20003262
***Please note that this position follows an initial Union job bidding process***

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority!

1.Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
2. Climb telephone poles and use ladders to provide service 
3. Interpret work drawings and instructions, including paperwork 
4. Work with other communication groups to provide service as needed 
5. Sell and promote Windstream products and services 
6. Ability to work scheduled tour, overtime, callouts, and standby as needed
7. Train new employees on daily job functions
8. Operate hand held computer for retrieving and clearing job tasks
9. Other duties as assigned


1. Ability to lift and control a 28’ ladder, weight 70 lbs., plus 6 lb. levelizer
2. Ability to distinguish colors in a cable
3. Good to excellent communication skills
4. Good to excellent mechanical ability 
5. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
6. Ability to use test equipment
7. Good to excellent computer skills preferred
8. Basic understanding of electronic theory preferred
9. Must be neat in appearance
10. Ability to work in confined spaces; manholes
11. Ability to write legibly, to prepare neat and accurate records
12. Ability to attend training, local and out-of-state
13. Ability to work at any assigned location 

**This Position Follows a Union Bidding Process**  

About the Role: 

Windstream’s team of Communication Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Communication Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our communication Technicians create meaningful connections with customers that create long-term relationships. 

What You’ll Do: 

  • Install and repair residential and business communications services including telephone, internet, and video. 

  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs. 

  • recommend products and services that resolve their communications needs.   

  • Work in both buried and aerial plant requiring pole climbing and ladder skills. 

  • Safely operate and maintain clean and organized company service vehicle. 

  • Work in both inside and outside environments. 

  • Complete necessary safety training and follow safety standards and regulations.  

  • You will report to the Manager of Local Operations 


Do You Have?  

  • Basic technology and math skills 

  • Valid driver’s license and safe driving record 

  • Ability to distinguish colors in use of color-coded cable. 

  • Ability to use equipment with maximum load capacity of 275lbs. 

  • Ability to lift up to 50lbs, capable of working aloft. 

  • Ability to successfully complete required safety training. 

  • Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. 

  • Ability to respond to after hour call-outs. 

  • High School Degree or GED equivalent 

Even Better:   

  • Customer service or sale experience. 

  • Certifications or training directly related to the position. 

  • Two-year technical degree in computers or electronics, or the equivalent in work experience.  

Our Benefits:  

  • Medical, Dental, Vision Insurance Plans 

  • Identify Theft, Legal, Auto & Home and Pet Insurance 

  • 401K Plan 

  • Health & Flexible Savings Account 

  • Life and AD&D, Spousal Life, Child Life Insurance Plans 

  • Educational Assistance Plan 

  • Participation in Windstream’s benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement  

About US: 

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.  


Job Requirements

Minimum Requirements:
*Education: High School or GED Equivalent required, plus two year technical degree in computers or electronics or the equivalent in work experience (see “experience” below) desired.
*Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see education above).
*Certification/License: Valid Drivers License, CDL License or ability to obtain one, must maintain a safe driving record.

*Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.


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