Chat Bot Architect (100% Remote) in Work From Home at Windstream

Date Posted: 4/5/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4001 North Rodney Parham Road
    Work From Home
  • Job Type:
  • Experience:
    5 to 7 years
  • Date Posted:
    4/5/2021

Job Description

Job ID:21001208

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority!

About the Role

The Automation Architect is responsible for designing, integrating, successfully implementing, and then supporting intelligent, customer facing ChatBot and Natural Language Processing (NLP) solutions.

The Automation Architect will mentor and coach a team of bright AI computer scientists/developers in a fast-paced agile environment.

The Automation Architect will provide thought leadership and forward-thinking solutions to deliver successful business outcomes for Windstream.

Responsibilities:

  • Design, develop, test, implement, and support ChatBot solutions
  • Perform hands-on work, including troubleshooting, programming, and production support
  • Analyze, understand, and document business processes
  • Provide architectural direction and design for new projects
  • Provide cost and time estimates for new projects
  • Design ChatBot architecture to maximize application uptime and performance
  • Ensure ChatBot architecture supports security requirements
  • Craft architectural diagrams and present to leadership, team members, and other teams
  • Support DevOps application deployment automation
  • Design and enforce coding standards, policies, and procedures
  • Develop and maintain application and system architecture standards, diagrams, and best practices
  • Participate in roadmap planning for the company to ensure the ChatBot roadmap is aligned with business and IT roadmaps
  • Execute proofs of concept for new ideas and business needs
  • Provide technical leadership for outsourced and offshore efforts and teams
  • Mentor and coach teammates

Preferred skills and tools:

  • Linux
  • Javascript/Typescript/Node.js framework
  • Postgres SQL and DB administration (or experience with similar relational DP platforms)
  • Application integration, Web Services, REST, and SOAP
  • Kubernetes/Containerization
  • CSS & React.js (or experience with similar modern front-end frameworks)
  • Python
  • MS Azure IAAS and PAAS
  • MS Azure ADO pipeline automation
  • GIT and other repositories
  • Java/J2EE

Other Requirements:

  • Experience providing oversight for multiple, concurrent IT software development projects and production support
  • Extensive design and development experience
  • Experience with enterprise-scale complex integrations
  • Understanding of and exposure to ChatBot and Natural Language Processing technology
  • Broad experience with multi-platform development tools and toolkits
  • Strong communication skills, written and verbal
  • Ability to deliver technical information to a non-technical audience
  • Experience setting up high availability and disaster recovery plans
  • Experience with Agile and DevOps
  • A self-starter who delivers high quality work and can adapt to new challenges
  • An experienced mentor and coach to others

Nice to Have:

  • Experience cleansing data and developing/training machine learning models to enhance existing processes with cognitive capabilities

Job Requirements

Minimum Requirements:

College degree in a Technical or related field and 5-7 years professional level experience with 2-3 years supervisory experience for roles with supervision; or 9 years professional level related Technical experience with 2-3 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Technical experience required.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.