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Business Systems Technician in Española, NM at Windstream

Date Posted: 3/20/2023

Job Snapshot

Job Description

Job ID:23000533











The Business Systems Technician I installs, maintains, and repairs telecommunication system equipment and services primarily for business customers.  This position handles mostly routine assignments; communicates with customers regarding installation/repair; and, promotes and sells company products and features based on customer needs. 


 


Responsibilities:






  • Install, maintain, and repair telecommunication system equipment

  • Communicate with customers regarding installation/repair

  • Promote and sell company products

  • Present and conduct self in a professional manner and promote a positive company image to the public

  • Operate a variety of tools and devices including diagnostic equipment

  • Safely operate and maintain a clean and organized company service vehicle

  • Successfully complete required safety training

  • Adhere to safety standards and regulations

  • A valid driver's license and safe driving record is required

  • Experience with a variety of system platforms and peripherals

  • Knowledge and experience with Customer Premise Equipment (CPE) voice and/or data

  • Demonstrate proficient verbal and written communication skills

  • Basic knowledge of grammar rules and business math

  • Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

  • Ability to troubleshoot, solve complex problems, identify roadblocks, and make decisions

  • Ability to accommodate a flexible schedule, including overtime, after hours call-outs, days, evening, weekends, and holidays

  • Ability to distinguish colors in use of color-coded cable

  • Ability to use equipment with maximum load capacity of 275 lbs.

  • Capable of lifting up to 50 lbs.

  • Capable of working aloft

  • Training/certifications directly related to the job is preferred; however, not required

  • Customer service and/or sales experience is preferred; however, not required

  • Complete TT’s and SO’s for RES, as needed







Minimum Requirements:





Associate Degree in a technical discipline and 3-4 years of technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience; or applicable military experience required.















Qualifications - External



This is a safety sensitive position.








EEO Statement



Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.











Internal Description









Description - Internal







**Please note that this position follows an initial Union job bidding process**





The Business Systems Technician I installs, maintains, and repairs telecommunication system equipment and services primarily for business customers.  This position handles mostly routine assignments; communicates with customers regarding installation/repair; and, promotes and sells company products and features based on customer needs. 


 


Responsibilities:






  • Install, maintain, and repair telecommunication system equipment

  • Communicate with customers regarding installation/repair

  • Promote and sell company products

  • Present and conduct self in a professional manner and promote a positive company image to the public

  • Operate a variety of tools and devices including diagnostic equipment

  • Safely operate and maintain a clean and organized company service vehicle

  • Successfully complete required safety training

  • Adhere to safety standards and regulations

  • A valid driver's license and safe driving record is required

  • Experience with a variety of system platforms and peripherals

  • Knowledge and experience with Customer Premise Equipment (CPE) voice and/or data

  • Demonstrate proficient verbal and written communication skills

  • Basic knowledge of grammar rules and business math

  • Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

  • Ability to troubleshoot, solve complex problems, identify roadblocks, and make decisions

  • Ability to accommodate a flexible schedule, including overtime, after hours call-outs, days, evening, weekends, and holidays

  • Ability to distinguish colors in use of color-coded cable

  • Ability to use equipment with maximum load capacity of 275 lbs.

  • Capable of lifting up to 50 lbs.

  • Capable of working aloft

  • Training/certifications directly related to the job is preferred; however, not required

  • Customer service and/or sales experience is preferred; however, not required

  • Complete TT’s and SO’s for RES, as needed



#LI-BG1



IND123







Minimum Requirements:





Associate Degree in a technical discipline and 3-4 years of technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience; or applicable military experience required.










Job Requirements

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.