Business System Technician II in Anaheim, CA at Windstream

Date Posted: 6/10/2021

Job Snapshot

  • Employee Type:
  • Location:
    2441 West La Palma Avenue
    Anaheim, CA
  • Job Type:
  • Experience:
    4 to 6 years
  • Date Posted:

Job Description

Job ID:21003226

“Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

The Business Systems Technician II installs, maintains, and repairs telecommunication system equipment and services primarily for business customers.  This position handles mostly routine assignments; communicates with customers regarding installation/repair; and, promotes and sells company products and features based on customer needs.  


  • Knowledge of  Central Office Equipment and Network Devices. 
  • Knowledge of Transport Equipment and Troubleshooting Theory 
  • Knowledge of Fiber Optic Test equipment and general Practice. 
  • Install, maintain, and repair telecommunication system equipment 
  • Communicate with customers regarding installation/repair 
  • Promote and sell company products 
  • Present and conduct self in a professional manner and promote a positive company image to the public 
  • Operate a variety of tools and devices including diagnostic equipment 
  • Safely operate and maintain a clean and organized company service vehicle 
  • Successfully complete required safety training 
  • Adhere to safety standards and regulations 
  • A valid driver's license and safe driving record is required 
  • Experience with a variety of system platforms and peripherals  
  • Knowledge and experience with Customer Premise Equipment (CPE) voice and/or data 
  • Demonstrate proficient verbal and written communication skills 
  • Basic knowledge of grammar rules and business math 
  • Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment 
  • Ability to troubleshoot, solve complex problems, identify roadblocks, and make decisions 
  • Ability to accommodate a flexible schedule, including overtime, after hours call-outs, days, evening, weekends, and holidays 
  • Ability to distinguish colors in use of color-coded cable 
  • Ability to use equipment with maximum load capacity of 275 lbs. 
  • Capable of lifting up to 50 lbs. 
  • Capable of working aloft 
  • Training/certifications directly related to the job is preferred; however, not required 
  • Customer service and/or sales experience is preferred; however, not required  
  • Complete TT’s and SO’s for RES, as needed 
  • Completes post installation tests for call processing functionality and AMA testing.  
  • Performs monthly routine maintenance tasks. Coordinates central office translations activities.  
  • Effective communication and customer service skills.  
  • Basic math and PC skills.   
  • Basic understanding of telecommunications voice and data networks.     
  • Knowledge of computer hardware, software, components, and applications.    
  • Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.  
  • Required to respond to after hour call-outs. 

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.