Job Description

General Summary:

The Business System Technician II performs routine installation, maintenance, and repair activities for network systems including voice, data, network, transport, and video equipment. Presents and conducts self in a professional manner; promotes positive company image to the public. Completes post installation tests for call processing functionality and AMA testing. Performs monthly routine maintenance tasks. Coordinates central office translations activities.

What You'll Do:

• Effective communication and customer service skills.
• Basic math and PC skills.
• Attention to detail and problem solving skills.
• Basic understanding of telecommunications voice and data networks. 
• Knowledge of computer hardware, software, components, and applications. 
• Ability to distinguish colors in use of color-coded cable.
• Ability to work outside in all weather conditions.
• Ability to use equipment with maximum load capacity of 275 lb.
• Capable of working aloft, climbing, bending, pulling, reaching overhead, and lifting up to 50 lbs.
• Must successfully complete required safety training.
• Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

Do You Have?: 

• Understanding of various network technologies.
• Training/certifications in applicable system platforms and equipment.   
• Knowledge and experience in network systems including voice, data, network, transport, and video equipment.
• Knowledge and experience in using test equipment for trouble shooting products and services.
• Required to respond to after hour call-outs.
• Valid driver’s license and safe driving record. 

Our Benefits: 

• https://windstreambenefits.com
• Medical, Dental, Vision Insurance Plans
• Identify Theft, Legal, Auto & Home and Pet Insurance
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

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Qualifications - External

Minimum Requirements:

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.