Analyst I/II - Finance in Plumerville, AR at Windstream

Date Posted: 6/10/2021

Job Snapshot

Job Description

Job ID:21002843

“Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

Analyst I/II – Finance (Claims and Collections)

This is a fast-paced position with direct customer contact that requires resourcefulness and self-direction. The successful candidate will manage a portfolio of carrier customer accounts and achieve stated goals/duties:

  • Collect from carrier customers for unpaid switch/special access charges. The collection process must be carried out in a friendly, firm, and professional manner.
  • Resolve disputed amounts billed and recommend prospective billing corrections to avoid the recurrence of similar issues with limited direction.
  • Demonstrate aptitude to learn the various data tables used for reporting and produce operational reports.
  • Demonstrate ability to understand the basis behind a customer question or need which will reduce the amount of communication with customer.
  • Develop communications that persuade and influence target audience.
  • Maintain dialog in difficult or tense situations; listen effectively.
  • Recommend and manage accounting reserve amounts for billings that become disputed and uncollectible.
  • Improve the aged receivables of accounts assigned through collections and prompt dispute resolution.
  • Maintain collection tool with appropriate notes for reporting and keep management informed of status of account balances.
  • Build relationships with carrier counterparts and interdependent company teams to advance receivable collections or settlements.
  • Demonstrate ability to prioritize and handle multiple, concurrent activities without sacrificing quality or impacting delivery dates.
  • Ability to develop and finalize solutions while working under training with other analysts and then independently.
  • Demonstrate critical thinking, ability to comprehend complexities and relationships between issues.


Job Requirements

Minimum Requirements:  
College degree and 3-5 years professional level experience with 1 year supervisory experience for supervisory roles; or 7 years professional level related experience with 1 year supervisory experience for supervisory roles; or an equivalent combination of education and professional level related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.