Account Manager-Whsl in Work From Home at Windstream

Date Posted: 4/20/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 8 year(s)
  • Date Posted:

Job Description

Job ID:21001527

"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority."

About the Role:
The Wholesale Customer Account Manager is the customer’s liaison to assist them in both pre and post sales functions.  The liaison is assigned to a specific set of Account Executives within the Wholesale Business Unit and supports both the customer and the Account Executive with information and tools vital to ensuring a positive customer experience.
This role is responsible for fostering customer-centric relationships necessary to execute and create a best-in-class customer experience, directly influencing revenue growth and profitability.
Essential Duties

  • Pre-Sales Activities:
  • Be a part of introductory calls with customers. 
  • Create new customer accounts. 
  • Onboard and train customers to use quoting/ordering systems as well as trouble ticketing and maintenance subscriptions.
  • Assist sales teams and customers with quote submissions within Customer Portal.
  • Attend customer meetings when appropriate.
  • Post Sales Activities:
  • Confirm orders have hit the Service Delivery team and be sure customers understand who is working their order.
  • Service Delivery Assistance
  • Billing Assistance
  • Inventory Assistance
  • Disconnect Assistance
  • NOC Escalation Assistance

Required Skills and Experience

  • Outstanding customer-facing skills with a distinctive ability to nurture relationships and convey empathy.
  • Strong verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment
  • Ability to analyze complex problems, clearly communicate operational needs
  • Excellent organizational, time management, multi-tasking and prioritization skill. 
  • Highly motivated, self-starter who can thrive independently or in a team environment
  • 10% travel as required

Job Requirements

Educational and Prior Experience Qualifications

College degree and 8 years professional level experience preferably in customer operations; or an equivalent combination of education and professional level related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.