Access Control Operator in Little Rock, AR at Windstream

Date Posted: 4/29/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/29/2021

Job Description

Job ID:21001146

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority!

Responsibilities:

  • Manage access control credentials within an enterprise level access control platform, including processing access requests, printing identification cards and troubleshooting access issues for employees. 
     
  • Contact remote site owners regarding system alerts for door concerns which occur outside of authorized use hours.
  • Respond to requests for information from employees, customers and vendors and escalate any reported concerns. 
  • Compile report data to assist with personnel reviews conducted by Human Resources or Security
  • Receive phone and system notifications related to possible emergency situations and follow documented procedures to escalate the concern. 

Minimum Requirements:  

  • Excellent customer service skills
  • Experience working with electronic access control software
  • Familiarity with CCTV platforms for video review and support
  • Proficient with Microsoft Office (Word, Excel)
  • Able to work a flexible schedule
  • Able to multitask
  • Able to thrive in emergency response

Job Requirements

Education Requirments:

 High School diploma or equivalent.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.